Customer Service Portal

Do we treat medical emergencies?

Modified on Sun, Jan 15, 2023 at 1:15 AM

No, our telehealth service is not appropriate for any medical emergencies. We recommend you seek immediate medical care in an Emergency Room. You must call 911 or seek help through your medical provider, home health or a family member to appropriately assist you to obtain timely care in an emergency care facility. 


In the event of an actual medical emergency during an active consultation on www.yourmd.online telehealth service, our providers are trained to initiate an emergency response by reaching out to our triage nurse and also assisting by guiding you, your family member to appropriately act on your emergency. 


For spanish speakers


No, nuestro servicio de telemedicina no es adecuado para ninguna emergencia médica. Le recomendamos que busque atención médica inmediata en una sala de emergencias. Debe llamar al 911 o buscar ayuda a través de su proveedor médico, servicio de salud en el hogar o un miembro de la familia para que le ayuden a obtener atención oportuna en una instalación de atención de emergencia.

En caso de una emergencia médica real durante una consulta activa en el servicio de telemedicina de www.yourmd.online, nuestros proveedores están capacitados para iniciar una respuesta de emergencia al comunicarse con nuestra enfermera de triaje y también ayudando a guiarlo a usted y a su miembro de la familia para que actúen adecuadamente en su emergencia.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article