Customer Service Portal

Technology overview information for customers

Modified on Tue, Mar 7, 2023 at 9:58 AM

YourMD.online is a leading telehealth provider that employs cutting-edge security and privacy measures to protect patient data. In addition to encryption, industry-leading partnerships, HIPAA compliance, and best-in-class e-prescribing software, YourMD.online offers several security features that ensure a safe and secure virtual healthcare experience.


One of these features is a user authentication process that requires a secured code each time a user logs in. This process helps prevent unauthorized access to patient information and ensures that only authorized individuals can access the platform. Furthermore, YourMD.online practices safety features like auto-lockout of a user's browser if they are idle. This helps protect patient data from unauthorized access in case a user forgets to log out of their account.


YourMD.online's commitment to patient security extends beyond authentication protocols and idle timeouts. The platform also protects patient information by using firewalls, intrusion detection systems, and other security measures. These measures help ensure that patient data is protected from cyber threats, such as hacking, malware, and phishing attacks.


In addition to security features, YourMD.online also offers convenient features to improve the virtual healthcare experience. YourMD.online's telehealth software is easy to use and navigate, and patients can get to the platform from their desktop, laptop, or mobile device. Patients can schedule appointments, communicate with their healthcare provider, and access their medical records securely and conveniently from their device.


YourMD.online cares about the safety and convenience of its patients and offers two separate portals to improve the patient experience.


The first portal is a health portal designed for healthcare management. Patients can use this portal to keep track of their medical records, appointments, and prescriptions. Patients can also communicate with their healthcare provider through secure messaging and video conferencing.


The second portal is a customer-facing portal that is not related to healthcare execution but instead handles customer issues, shares information, articles, and creates a community for our customers. Patients can use this portal to find educational materials and articles on a wide range of health-related topics. Patients can also get in touch with other patients and medical professionals to talk about their experiences and get help. and


Both portals are designed to improve the patient experience and make healthcare more accessible and convenient. Patients can access these portals from their desktop, laptop, or mobile device. This makes it easy for them to manage their healthcare and stay in touch with their healthcare provider.


Overall, YourMD.online is dedicated to giving patients a full telehealth platform that puts privacy, security, convenience, and community at the top of the list. Patients can trust YourMD.online to provide them with high-quality healthcare services and support in a safe and secure environment.


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