Q: What type of technology is required to access telehealth services?

A: Telehealth services require a reliable internet connection and a device with a camera and microphone, such as a computer, tablet, or smartphone. For the best experience, we recommend connecting to our platform on a desktop computer with a modern web browser such as Google Chrome. Future releases will also include a mobile app designed specifically for virtual consultations.

Q: Is telehealth secure and confidential?

Yes, telehealth services are designed with strict data privacy and security protocols to protect your information. Our platform employs secure video and adu technology to guarantee the privacy of your virtual consultations.

Q; How do I schedule a virtual consultation with a physician?

A: To schedule a virtual appointment with a physician, simply log in to your account on our platform and choose a convenient date and time. You will then receive a confirmation email detailing how to connect with the doctor at the appointed time.

Q; How do I gain access to my medical records via telehealth services?

A: Our telehealth platform gives you online access to your medical records, so you can view past consultations, test results, and other vital medical information from the comfort of your home. Simply log in and visit the "Medical Records" section.

Q; What happens if I encounter technical issues during my virtual consultation?

A: Please contact our support team if you experience technical difficulties during your virtual appointment. For the best experience, we advise using a dependable Internet connection and a modern web browser such as Google Chrome.

Q; How do I pay for my virtual consultation?

A: On our platform, you can pay for your virtual appointment with a credit card or another accepted payment method. Our billing system is secure and user-friendly, ensuring that your payment information remains private

Q: Can telehealth services be accessed via mobile phone?

Yes, our telehealth platform is compatible with a variety of devices, including mobile phones. Also in the future you can download our app and sign into your account to gain access to virtual consultations, medical records, and additional features.

Q; Do I need to download any specific software in order to utilize telehealth services?

A: No, special software is not required to utilize telehealth services. You can access our web-based platform using any modern web browser on your computer, tablet, or smartphone.

Q; How do I connect with a physician for my virtual consultation?

A: To connect with a doctor for your virtual consultation, simply log in to your account on our platform at the scheduled time and follow the on-screen instructions. You will be able to communicate with the physician via secure video or phone technology.

Q; How can I ensure the privacy of my virtual appointment?

A: Our telehealth platform is designed with strict data privacy and security protocols to safeguard your information. You can also ensure the confidentiality of your virtual appointment by using a private, quiet space for the consultation and avoiding interruptions and diversions.

Q; Can I receive a prescription during my virtual visit?

Yes, if necessary, our doctors can provide you with a prescription during your virtual consultation. The prescription can then be taken to a local pharmacy to be filled.

Q; How do I share medical records with my doctor during a virtual consultation?

A: During your virtual appointment, you can share medical information with your doctor by uploading documents or images to our platform or by sharing your screen. Our physicians will collaborate with you to ensure they have all the necessary information to provide the best possible care.