Customer Service Portal

Website Terms and Conditions

Modified on Wed, Jan 18, 2023 at 9:08 AM

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.yourmd.online (the "Site"). This Site is owned and operated by YourMD Online LLC. This Site is a telehealth electronic health record.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of YourMD.Online and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;
  • Violate the rights of other users of our Site;
  • Violate the intellectual property rights of the Site owners or any third party to the Site;
  • Hack into the account of another user of the Site;
  • Act in any way that could be considered fraudulent;
  • Post any material that may be deemed inappropriate or offensive;
  • Solicitation of funds;
  • Transmit malware, computer viruses;
  • Make threats during interactions with providers, customer service, billing, IT staff members;
  • Falsify personal records, identification;
  • Alter, modify or interfere with any part of the content or services offered on or through the Websites and Platforms;
  • Allow any other person to use the Platforms with your registration or login information;
  • Breach or otherwise circumvent YOURMD.ONLINE's security or authentication measures;
  • Violate any applicable laws or regulations in any way; or
  • _____________________________________________________________________________.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Accounts
When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Services
These Terms and Conditions govern the sale of services available on our Site.

The following services are available on our Site:

  • Telehealth phone or video consultation provided by United Medical Group providers; and
  • _____________________________________________________________________________.

The services will be paid for in full upon the completion of the service.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access them. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments
We accept the following payment methods on our Site:

  • Credit Card;
  • Debit;
  • Direct Debit; and
  • Personal credit/debit/HSA card or Medical Insurance.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Refunds
Refunds for Services
We provide refunds for services sold on our Site as follows:

  • Telehealth consultations are provided by medical professionals and unless the consult was waived or canceled by the provider, refunds are usually not common practice or appropriate for the nature of our service. However we value our customers and their trust in our service, so if you have a valid reason or concern for a refund request then we may agree to provide a refund of 60% of the total consultation cost which includes the transaction fees. Note you have up to 30 days from the date of your consultation to request a refund.  If you feel compelled a refund is necessary, you must write to support@yourmd.online, we require you to include your name, dob,  date of consultation, and a detailed reason for refund request. Note by requesting a refund you are authorizing support, billing, admin teams to access your clinical chart, documentation. Note any refund approved is only considered after a thorough review by our administration and it can take up to a 2-4 week period before 60% of the total paid is refunded. Refunds are not guaranteed and are only approved after a review by our administration. Any decision by the administration is final and we reserve the right to close the refund request.

Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site contains links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.

Limitation of Liability
YourMD.Online and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless YourMD.Online and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Nevada.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and YourMD.Online are unable to resolve any dispute through informal discussion, then you and YourMD.Online agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and YourMD.Online. The costs of any mediation or arbitration will be paid by the unsuccessful party.

Notwithstanding any other provision in these Terms and Conditions, you and YourMD.Online agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Additional Terms

  • Waiver and Severability

    No delay or omission by YOURMD.ONLINE to exercise any right or power it has under these Terms and Conditions, or to object to the failure of any promise or covenant to be performed by you in a timely and complete manner, shall impair any such right or power or be construed as a waiver of any succeeding breach or any other covenant. Any waiver by YOURMD.ONLINE must be in writing and signed by an authorized representative of YOURMD.ONLINE.

    If any provision of these Terms and Conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms and Conditions will continue in full force and effect..

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

1-(888) 996-8763
support@yourmd.online

Address: 304 S Jones Blvd, Suite 8760, Las Vegas, NV 89107
______________________________________

You can also contact us through the customer service section available on our Site.

Effective Date: 16th day of September, 2021

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