Customer Service Portal

Are you worried about reimbursement for your telehealth care?

Modified on Sat, Feb 18, 2023 at 8:06 PM

Dear Customer,


We understand that the cost of telehealth services may be one of your worries when considering its use. Although insurance coverage for telehealth services varies from plan to plan, we want you to be aware of a potential alternative that could help you receive the treatment you need without breaking the bank.


One alternative is to use a personal credit card to pay for telehealth services out of pocket and then submit an invoice to your insurance company for reimbursement. This can be a handy and economical way to obtain treatment, especially if you cannot find a telehealth provider in your network or if your insurance plan does not cover telehealth services.


It is crucial to note that a number of states have adopted parity laws requiring insurance providers to cover telehealth services on par with in-person services. If you are covered by a plan subject to these laws, you may be able to get telehealth services from non-network providers and still be reimbursed by your insurance company.


We advise you to contact your insurance carrier to inquire about your coverage choices for telehealth services and whether your plan is subject to parity regulations. If your plan does not cover telehealth services, you can still pay for them out of pocket and submit an invoice to your insurance company for reimbursement.


With our telehealth service, we are devoted to providing all of our patients with high-quality, cost-effective care. Please do not hesitate to contact us if you have any questions regarding payment choices or require assistance. We are here to help you gain access to the necessary care.


Best wishes,

Support Team 

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